Returns Guide

We have a 30-day return policy on most items, which means you have 30 days after receiving your item to request a return and ship your item. 

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You’ll also need the confirmation email as proof of purchase. 

To start a return, contact us at returns@willowandtate.com

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Buyer pays for return shipping

While Willow and Tate offers free shipping to its customers, if you are unsatisfied with your purchase, you are responsible for covering the shipping cost for any items you choose to return. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your item(s) arrive damaged, please send photos to returns@willowandtate.com and we will process an insurance claim on your behalf.

Exceptions / non-returnable items
Some of our artists do not accept returns due to the size of their products or other factors. Any items that are nonreturnable will be marked "Final Sale" in the item description. All custom made products are final sale. If there are any concerns with your purchase on final sale items, please contact us at returns@willowandtate.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@willowandtate.com